How to send a removed headlight to VLTA safely.

The complete assembly is valuable and mounting brackets are fragile. Confirm the job first, then pack it so the headlight cannot move or strike the box in transit.

Assessment before commitment

The exact vehicle, headlight, reported fault, requested outcome and available VLTA-supplied parts are reviewed before scope, price or timing are confirmed.

Your written quote

The quote records the identified headlight or part, accepted work, availability, price and timing. Confirm the exact item before ordering or booking.

Service boundaries

VLTA uses VLTA-supplied parts, requires the headlight to be removed for internal repair and water-ingress work, does not offer an external-only reseal, and does not claim vehicle-mounted camera or ADAS calibration. Suitability, freight, price and timing are confirmed for the individual job.

Freight

We recommend a commercial address for both collection and delivery. FedEx applies additional charges for residential collection and delivery. Collection and return freight is quoted separately from the repair price. Price on application. We confirm collection and return costs after reviewing the full address, headlight quantity, packed carton dimensions and weight. Existing accepted quotes retain their agreed freight terms.

Additional damage and approval

Quotes are based on the supplied information and photos. Housing damage, old repairs or internal damage may only become apparent after removal or opening. We photograph new findings, explain the options and confirm the revised scope and price with you before additional repairs proceed. The revised quote credits all prior payments and shows the additional balance, without charging overlapping labour twice.

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